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Get in Touch

Contact Us

Have a question, found a bug, or want to share feedback? We read every email and respond to each one personally.

Typical response: 24–48 hours

Primary Contact

We are a small team. Real humans read and respond to every email.

What We Handle

Our support team is equipped to help you with the following types of inquiries:

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General Questions

Questions about how our sleep calculator works, what the results mean, or how to interpret your Sleep Quality Score and recommendations.

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Bug Reports

Found something not working correctly? A calculation error, display issue, or broken feature? Please tell us — we fix bugs quickly.

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Suggestions

Have an idea for a new feature, calculator mode, or improvement? We genuinely consider all user suggestions in our development roadmap.

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Business Inquiries

Partnership opportunities, media inquiries, advertising questions, or collaboration proposals. Include relevant details for faster response.

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Privacy Requests

GDPR/CCPA data requests, privacy concerns, or questions about our data practices. Include "Privacy Request" in your subject line.

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Media Inquiries

Journalists, bloggers, and content creators seeking information about our tool, sleep statistics, or expert commentary on sleep science topics.

Response Expectations

Standard response time24–48 hours
Business hoursMon–Fri, 9 AM–6 PM EST
Weekend emailsResponded next business day
Privacy requestsWithin 30 days (legal requirement)
Bug reportsAcknowledged within 24 hours
LanguageEnglish (primary)

How to Write an Effective Email

Help us help you faster by including these details in your email:

1Use a clear subject line that describes your issue — e.g., "Bug: Wake Up Mode calculation wrong" or "Feature Request: Dark mode option."
2For bug reports, describe exactly what you did, what you expected to happen, and what actually happened. Include your browser name and version.
3For calculation questions, include the mode you used (Sleep Now / Bedtime / Wake Up), the time you entered, your age group, and sleep latency setting.
4Screenshots are incredibly helpful for UI issues. Most devices support screenshots natively — attach them to your email.
5For privacy requests (GDPR/CCPA), include "Privacy Request" in the subject and specify which right you are exercising (access, deletion, etc.).

Alternative Resources

Before emailing, your question may already be answered in one of these resources:

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FAQ Section

7 comprehensive answers to most common questions

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Disclaimer

Limitations and how to interpret results

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How It Works

Our methodology and scientific sources

Our Commitment to You

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Real Humans

Every email is read and responded to by a real person — no automated canned responses.

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Every Email Read

We read 100% of incoming emails, even if every one doesn't receive a detailed reply.

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Privacy Respected

Your email is used only to respond to your inquiry and is never added to marketing lists.

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No Spam

Emailing us will never result in you receiving unsolicited marketing communications.

We're a small team building free tools to improve people's sleep. Thank you for using SleepCycle Pro. 🌙